Our Agreement


  1. Products will be put into production upon receipt of the order and full payment.
  2. Prices shown are inclusive of any VAT or other taxes applicable at the time in the UK, prices will where applicable therefore be amended for shipping outside of the EU.
  3. All shoes are handmade to your specific request
  4. All orders are shipped with delivery confirmation.
  5. We endeavour to ship all items within 10 to 13 weeks.
  6. Shipping fees are not refundable under any circumstance.
  7. Other shipping methods maybe available upon request, however whichever shipping method is chosen we will not be held responsible for loss or damage nor delay of your purchase reaching you.
  8. International Shipping Information is available upon request and will be specific to destination country.
  9. INCOTERMS 2010 will apply to all shipments.
  10. International customers will be solely responsible for the payment of any import duties & local taxes and any ancillary costs arising from goods being stored pending this payment.


Postage with the UK is chargeable at a set fee of £6.95.

International postage is charged at a rate from £9.95 this represents our courier’s charges and will only cover the costs incurred.

Depending on the ultimate destination we will always endeavour to require a signature prior to release of your items.

Payment Processing

We process your payment via use of Sage Pay, you will be required to enter your card details on a secure page which for your protection and ours will only use the latest SSL encryption technology to ensure your card details are secure. We do not store your card details on our servers and as such you will be required whenever making a purchase to enter your correct card details in order to proceed

Cancellation of Orders

We have made our website as user friendly as possible, however we do understand that purchasing online can sometimes be awkward, if you do place an order incorrectly and need to cancel, please contact us as soon as possible. As ever we will endeavour to assist in all wishes however you acknowledge payment will need to be made for costs incurred to the date of cancellation. As an approximate guide to cancellation charges please see below:

Cancellation period, after order made:

Approximate charge as % of total order:

Within first 7 Days


7 days to 42 days


42 days to date dispatch


After Dispatch





Please note these are only guidelines, certain exotic leathers and specialist materials will require the amounts to be adjusted accordingly. As ever we will always seek to resolve any issues and assist in an amicable manner. Hello@Gilbertandbailey.com

For all other non bespoke products, cancellation must be made prior to shipping. If cancelled post shipping a refund will only be provided upon safe return of all of the products shipped in an unused and unopened condition, return shipping is at the customers expense.

Ready to Wear

Gilbert & Bailey from time to time have shoes already completed and deemed ready to wear, generally these result from the occasional photo shoot or a sample pair made for our stockists to view a completed pair. In either case they will be made to the same exacting standards and will be unworn but offered for sale via our website. In the event of purchasing these they will be shipped as soon as practicable, often within a two days.

Please refer to the returns and refunds policy above with respect to these items.

In the event of the shoes ordered being the wrong size a replacement pair will be offered, where we do not have a ready to wear pair in stock we will make a pair specifically to order. However, work will only be started upon return of the originally ordered products, which shall be at the customer’s expense.

Should the items have been discounted due to being ex display or otherwise there may be an additional charge to upgrade to the bespoke shoe price. Hello@Gilbertandbailey.com

VAT (Taxes)

Where applicable VAT is chargeable on all orders within the E.U. All prices shown include any VAT we are currently required to charge.

For countries outside of the EU, VAT (if it applies) will be deducted from the current shown price and a new, UK tax free price quoted.

Please note you may be liable for tax or other import duties in your home country for which we are not responsible for settling.

Currency Converter

To assist you with approximate currency conversion & exchange rates, please click this link.

Colour Variation

Please note that colours on our website will vary depending how your monitor is calibrated and in accordance with the natural leather making process. We endeavour to present you with an accurate depiction of the leathers we have available. Unfortunately, despite us doing our very best to make sure all our images are true to the actual product you are purchasing we are unable to guarantee a perfect match every time due to almost limitless variations in home monitor set ups and the natural nature of the products. Colour Variation from the illustrative examples will not be accepted as a fault.

Governing Law and Jurisdiction.

By placing an order with us you agree to be bound by and submit to the laws and exclusive jurisdiction of England and Wales. Any disputes that may arise are to be settled within the confines of the English and Welsh courts under English Law.

As seen in